CMDB ServiceNow Lead

1 day ago

Chennai, Tamil Nadu, India beBeeService Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

About Us:

We specialize in guiding clients through the process of unlocking their data and application potential to resolve digital challenges.

Our areas of focus include various industries such as Technology, Healthcare & Life Sciences, Manufacturing & Consumer, and Media & Telecommunications.

Key initiatives include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting our strategic commitment to driving innovation and value for clients across industries.

Job Overview

We are seeking an experienced ServiceNow CMDB Lead. The successful candidate will lead the design, development, and maintenance of the CMDB within the ServiceNow platform.

Responsibilities

  • Design, develop, and maintain the CMDB within the ServiceNow platform.
  • Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
  • Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
  • Maintain CMDB documentation, including data models, workflows, and processes.
  • Provide technical leadership and mentorship to the CMDB development team.
  • Audit and review data quality regularly to identify and resolve discrepancies.
  • Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
  • Stay up-to-date with ServiceNow CMDB best practices and industry trends.
  • Conduct training sessions on CMDB functionalities and best practices.

Requirements

  • Minimum 5 years of experience in CMDB development and administration within the ServiceNow platform.
  • Proven experience leading CMDB projects and teams.
  • In-depth knowledge of ITIL processes and best practices.
  • Experience with integrating CMDB with other ITSM processes and tools.
  • Strong understanding of database design, data modeling, and data governance principles.

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