Technical Messaging Specialist

1 month ago


Noida, Uttar Pradesh, India NTT DATA Full time

Job Requirements

NTT DATA is seeking a skilled Messaging Services Specialist to join our team. The ideal candidate will have a strong background in Microsoft 365 cloud services and applications, including Exchange online, SharePoint Online, OneDrive for Business, and Teams.

Key Responsibilities:

  • Create and manage groups, distribution lists, shared mailboxes, and resources using Microsoft 365 admin center and Exchange Online.
  • Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed.
  • Good problem-solving and analytical skills, such as identifying, diagnosing, and resolving issues.
  • Builds deeper understanding of processes, procedures, customers and organization.
  • Experience in most issues that may arise, although require guidance with new assignments.
  • Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
  • Regularly exercises discretion and independent judgment on technical matters.
  • Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Qualifications

  • 4-5 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms
  • Proficient on Messaging technologies- O365, Exchange on-premises environment and Outlook (All versions)
  • Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and server support


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