Customer Support Specialist

1 week ago

Mumbai Kolkata Delhi, India beBeeSupportSpecialist Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

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As a customer support specialist, you will play a key role in ensuring the success of our customers by providing them with expert technical guidance and support.

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Key Responsibilities:

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  • ">
  • Troubleshoot complex technical issues and provide solutions to customers via various communication channels such as chat, phone, email, and support portal.">
  • Engage with customers to understand their needs and provide tailored support to meet their requirements.">
  • Collaborate with internal teams such as product support, customer engineering, and business operations to prioritize work and drive problem resolution.">
  • Develop and maintain in-depth knowledge of our products and services to effectively communicate technical information to customers.">
  • Stay up-to-date with industry trends and technological advancements to ensure that our customers receive the best possible support.">
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Requirements:

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  • ">
  • Bachelor's degree in any field.">
  • At least 2 years of experience in customer-facing roles, preferably in technical support or software development.">
  • Strong analytical and problem-solving skills, with the ability to break down complex technical issues into manageable parts.">
  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.">
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.">
  • Practical experience with software applications running on Linux and Windows, as well as API/MDH and JVMs.">
  • Knowledge of basic networking concepts and protocols, including firewalls, load balancers, and SSL/TLS.">
  • Preferred experience with programming languages such as Java, JavaScript, and Groovy.">
  • Experience with cloud platforms like AWS, Azure, or GCP is a plus.">
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What We Offer:

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A challenging and rewarding career opportunity with opportunities for growth and professional development.

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A collaborative and dynamic work environment that encourages innovation and teamwork.

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Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

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Opportunities for continuing education and training to stay up-to-date with industry trends and technological advancements.

"]},

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