Help Desk Technician

2 days ago


Mangalore, Karnataka, India beBeeProblemSolver Full time ₹ 70,00,000 - ₹ 1,25,00,000
Job Description:

Serve as a trusted problem solver, providing high-quality IT support to our global user base. This role involves delivering end-to-end technical assistance via phone, email, and chat.

  • The ideal candidate will have experience in a technical support environment, with strong knowledge of Windows operating systems, enterprise software, and end-user hardware.

The selected professional will be responsible for troubleshooting and resolving complex technical issues, including hardware, software, networking, and enterprise applications.

Required Skills & Qualifications:
  • 3+ years of experience in a technical support or service desk environment.
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware.
  • Proficient with Microsoft 365 Outlook, Teams, Excel, SharePoint, and remote troubleshooting tools.
Benefits:
  • Opportunity to work in a fast-paced high-volume support environment.
  • Professional growth through training and development opportunities.
  • A collaborative team atmosphere.
Work Environment & Shift Expectations:
  • Must be available for rotational shifts covering 24x7 operations including nights weekends, and holidays.
  • Comfortable in a dynamic and adaptable work environment.


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