Help Desk Support Specialist

1 week ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 75,00,000
Job Title: Help Desk Support Specialist

We are seeking a skilled Help Desk Support Specialist to provide exceptional technical support to our clients. Your role will involve:

  • Offering first-level technical assistance via phone, email, and in-person.
  • Assessing and qualifying user requests.
  • Determining the root cause of hardware, software, and network issues.
  • Supporting the installation, configuration, and maintenance of computer systems and peripherals.
  • Processing and executing demands/resolve incidents following established procedures.
  • Recording, tracking, and documenting incidents/service requests using our ticketing system.
  • Ensuring timely resolution of incidents in accordance with service level agreements (SLAs).
  • Elevating complex issues to senior technicians or other relevant teams when necessary.
  • Delivering tailored responses to user demands and needs.
  • Evaluating users' IT knowledge and autonomy levels and adjusting your response accordingly.

Key Responsibilities:

Skillset Requirements
  • A basic understanding of computer hardware, software, and networking concepts.
  • Familiarity with Windows and/or Mac operating systems.
  • Knowledge of common office software applications (e.g., Microsoft Office Suite).

Candidate Profile:

Soft Skills and Expertise
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Customer-focused with a friendly and patient demeanor.
  • Certifications: ITIL Foundation or other relevant certifications are a plus.

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