IT Support Specialist

2 days ago

Mangalore, Karnataka, India beBeeCloud Full time ₹ 14,00,000 - ₹ 17,00,000
Technical Support Professional

As a Technical Support Professional, you will serve as the initial point of contact for IT support. This role requires timely resolution of technical issues and maintaining high levels of customer satisfaction.

You will work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions. Your responsibilities will include:

  • Providing first-level technical support and resolving incidents efficiently.
  • Managing service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Supporting user onboarding, access provisioning, and basic resource requests.
  • Monitoring system health and generating service performance reports.
  • Guiding users through self-service portals and support documentation.
  • Coordinating with escalation teams for complex issue resolution.
  • Ensuring compliance with SLAs and service quality standards.
Required Skills and Qualifications

To excel in this role, you should possess:

  • At least 2 years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.
Benefits

We offer a fast-paced and collaborative work environment, opportunities to work with global teams and cutting-edge technologies, continuous learning and certification support, and flexible work arrangements with a strong focus on work-life balance.

About Us

Our company is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs.

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