Help Desk Specialist

4 days ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 75,00,000
Technical Support Expert

We are seeking an experienced Technical Support Specialist to join our team. Key responsibilities include:

  • Providing exceptional support to customers through incoming calls and consistently demonstrating a truly empathetic concern for their issues.
  • Utilizing expertise, training resources, and knowledge base to provide consistent solutions to customers.
  • Documenting issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
  • Continuously improving, honing, and developing skills and knowledge that accelerates support and product expertise.
  • Engaging with peers, managers, and organizational leaders to provide collaborative solutions.

Mandatory Skills:

  • Proficient in US Accent and English Language, both Verbal and written.
  • Honest, dependable, and full of integrity.
  • Possess a genuine desire to help others.
  • A track record of self-improvement and growth mindset.
  • A demonstrated logical approach to troubleshooting.
  • Consistently maintain a superior level of professionalism.
  • Ability to work with internal and external stakeholders to achieve exceed expectations and goals.

Required Qualifications:

  • Bachelor's Degree in Computers/Electronics, BCA or BBA or equivalent.
  • Similar experience in fueling industry, IT support, retail customer support center with troubleshooting experience is a must.

The ideal candidate will possess excellent communication and problem-solving skills, be able to work well under pressure, and have a strong passion for delivering exceptional customer service.

This role offers the opportunity to work in a fast-paced environment, develop new skills, and advance your career in technical support.

  • Help Desk Support Specialist

    19 hours ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 75,00,000

    Job Title: Help Desk Support SpecialistWe are seeking a skilled Help Desk Support Specialist to provide exceptional technical support to our clients. Your role will involve:Offering first-level technical assistance via phone, email, and in-person.Assessing and qualifying user requests.Determining the root cause of hardware, software, and network...

  • Help Desk Administrator

    7 days ago

    Mangalore, Karnataka, India beBeeHelpDesk Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Help Desk AdministratorWe are seeking a highly skilled Help Desk Administrator to join our team. This individual will be responsible for the day-to-day management of our help desk system, ensuring timely resolution of issues and efficient completion of projects.

  • Help Desk Technician

    2 days ago

    Mangalore, Karnataka, India beBeeProblemSolver Full time ₹ 70,00,000 - ₹ 1,25,00,000

    Job Description:Serve as a trusted problem solver, providing high-quality IT support to our global user base. This role involves delivering end-to-end technical assistance via phone, email, and chat.The ideal candidate will have experience in a technical support environment, with strong knowledge of Windows operating systems, enterprise software, and...

  • Help Desk Professional

    7 days ago

    Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 30,00,000

    Support Associate RoleSilvish is a fast-growing silver jewelry brand.We are looking for an individual to provide exceptional customer support.Key Responsibilities:Verify customer addresses through confirmation calls.Manage customer inquiries across various channels, including phone, WhatsApp, email, and social media.Efficiently handle returns and exchanges...

  • Front Desk Hospitality Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeGuestService Full time ₹ 27,00,000 - ₹ 48,20,000

    Job DescriptionWe are seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for handling guest check-in and check-out, managing reservations, and coordinating with housekeeping and operations. You will also be expected to deliver 5-star level guest service.RequirementsMust have worked in a hotel front office role...

  • IT Infrastructure Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and troubleshooting IT-related issues, managing desktop computers, and maintaining the company's IT infrastructure.Main Responsibilities:Technical Support and Troubleshooting skillsExperience with Desktop...

  • Strategic Business Operations Partner

    20 hours ago

    Mangalore, Karnataka, India beBeeOperation Full time ₹ 75,00,000 - ₹ 1,50,00,000

    Partner Operations Specialist Job SummaryWe are seeking a highly skilled Partner Operations Specialist to join our internal projects team.Assist in the management of partner certifications, ensuring timely updates and progress tracking.Provide top-notch help desk support to clients, coordinating L2 and L3 escalations for efficient issue resolution.Deliver...

  • IT Support Specialist

    2 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title:IT Support SpecialistOverviewThis role involves providing initial technical support to end-users, troubleshooting basic technical problems, escalating complex issues to higher-level support, and offering exceptional customer service.Key Responsibilities:Respond to incoming IT support tickets in a timely manner.Log, categorize, and prioritize all...

  • IT Support Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeCloud Full time ₹ 14,00,000 - ₹ 17,00,000

    Technical Support ProfessionalAs a Technical Support Professional, you will serve as the initial point of contact for IT support. This role requires timely resolution of technical issues and maintaining high levels of customer satisfaction.You will work closely with users, technical teams, and service management platforms to deliver seamless support across...

  • Hiring for a Senior HCM Specialist

    2 weeks ago

    Mangalore, Karnataka, India beBeeExpertise Full time ₹ 30,00,000 - ₹ 40,00,000

    Oracle Fusion HCM ConsultantWe are seeking a highly skilled Oracle Fusion HCM consultant with expertise in delivering successful projects. The ideal candidate will have excellent communication and interpersonal skills, as well as in-depth knowledge of HCM modules such as Core HR, Absence Management, Payroll, Talent Management, Recruitment Cloud, Time &...