Help Desk Professional

7 days ago

Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 30,00,000
Support Associate Role

Silvish is a fast-growing silver jewelry brand.

We are looking for an individual to provide exceptional customer support.

Key Responsibilities:
  • Verify customer addresses through confirmation calls.
  • Manage customer inquiries across various channels, including phone, WhatsApp, email, and social media.
  • Efficiently handle returns and exchanges while maintaining a high level of customer satisfaction.
  • Cultivate customer insights and feedback to enhance our products and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with internal teams to ensure smooth order fulfillment and a seamless customer journey.
  • Proactively identify patterns in customer queries and suggest improvements.
Required Skills and Qualifications:
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent written and verbal communication skills in English and Hindi.
  • Strong problem-solving skills and ability to handle challenging situations calmly.
  • A highly active, energetic, and empathetic individual with a strong customer-first attitude.
  • Proficiency in using CRM tools and other relevant software.
  • Availability to work on-site at our Pitampura office.

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