Hotel Operations Coordinator
5 days ago
Hotel Manager Job Summary
">This is a highly organized and detail-oriented position that requires experience in hotel management or a related field. The successful candidate will be responsible for managing daily tasks and workloads, handling incoming guest calls and emails, and providing information about hotel services according to established standards.
">Key Responsibilities:
">- Manage day-to-day operations of the hotel, ensuring all tasks are completed efficiently and effectively.
- Handle incoming guest calls and emails, responding promptly and professionally to resolve any issues or concerns.
- Maintain effective communication skills, working closely with colleagues to ensure accurate processing of reservations, enquiries, and special requests in line with company policies.
- Educate guests and key prospects on our philosophy and wellness offerings, addressing their individual needs and promoting our services.
- Provide exceptional customer service by handling complex inquiries and requests, maintaining a professional and courteous approach during guest interactions.
- Collaborate with the Front Office, Sales, and Wellness team to maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
- Work under pressure and handle high volumes of work during peak periods, building strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
- Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
- Proactively follow up and engage with guests throughout their journey at our hotel to enhance their overall experience.
- Adopt a creative approach to generate and close business opportunities, identifying, analyzing, and solving problems effectively.
Requirements:
">- Bachelor's degree or diploma in Hotel Management or a related field.
- Strong communication and presentation skills.
- 2-3 plus years of experience.
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