Hotel Operations Manager

2 days ago


Kozhikode, Kerala, India beBeeOperations Full time ₹ 21,60,000 - ₹ 32,40,000
Hotel Operations Manager Role Overview

The Hotel Operations Manager position is a senior leadership role that oversees the day-to-day operations of an upscale hotel. This involves managing the overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.

  • Leadership Responsibilities
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
    • Establish and monitor key performance indicators (KPIs) to maintain high standards of service delivery and operational efficiency.
  • Financial Management
    • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Guest Experience and Brand Management
    • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Human Resource Development
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.


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