Cloud Payroll Lead Expert

Expert Job Description:

We are seeking a highly skilled and motivated Cloud Payroll Lead to join our expanding team. This role is pivotal to establishing and growing our offshore capability, working closely with counterparts to deliver high-quality services to clients.

You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across cloud payroll solutions. A deep understanding of cloud payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Main Responsibilities:

• Lead and manage a team of Payroll support consultants, including recruitment, onboarding, mentoring, and line management responsibilities.
• Work hands-on as a senior cloud payroll consultant, triaging, diagnosing, and resolving complex client issues.
• Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities.
• Act as the subject matter expert on cloud payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance.
• Supervise and contribute to quarterly cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients.
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions.
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication.
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model.
• Review and recommend enhancements from cloud updates that would deliver value to clients.
• Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement.
• Provide strategic input into the ongoing development and structure of the team.
• Act as a key liaison between teams, ensuring seamless collaboration and shared ownership of outcomes.

All employees have a responsibility to adhere to information security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

We are looking for candidates with:

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies.
• Communication Skills: Ability to communicate clearly and client-facing consultancy skills.
• Teamwork: Collaboration with cross-functional teams, including stakeholders.
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders.
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth.
• Consulting skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process.

Candidates should have experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions.

• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting.
• Experience supporting large, complex solutions with multiple stakeholders.
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification.
• Excellent client-facing communication skills, both written and verbal.
• Ability to deliver practical, value-driven solutions with creativity and innovation.
• Demonstrated leadership and team management capabilities, including mentoring and collaboration.
• Strong interpersonal skills and a track record of working effectively within cross-functional teams.
• A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients.
• High level of adaptability and flexibility, with the ability to build long-lasting client relationships.

This role offers a range of benefits, including:

• Opportunities for career growth and development.
• A collaborative and dynamic work environment.
• A competitive salary and benefits package.
• The chance to work with a leading organization in the field.