
Customer Success Advocate
6 days ago
As a Customer Success Advocate, you will play a pivotal role in delivering exceptional candidate experiences from remote locations. This multifaceted position combines customer support and candidate outreach to resolve issues and enhance overall satisfaction.
The responsibilities include:
- Managing candidate communications via email or chat
- Reviewing documents for completeness and accuracy, communicating clearly if additional information is required
- Documenting interactions and feedback to identify trends and areas for improvement in candidate experience
- Collaborating with cross-functional teams to address candidate needs
To excel in this role, you should possess the following key skills:
- Strong written and verbal communication skills
- A basic understanding of customer support and/or candidate management principles
- The ability to work independently and as part of a team
We are seeking individuals who embody the following traits:
- High Agency: Proactive decision-making and tackling challenges head-on
- Communication Champion: Clear, professional, and empathetic communication
- Detail Detective: Problem-solving and attention to detail
- Tech Savvy: Comfortable with Google Sheets and eager to learn new software tools
This opportunity offers a competitive salary package (details not specified) that includes benefits.
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Customer Service Advocate
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Senior Customer Success Professional
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Customer Experience Coordinator
2 weeks ago
Varanasi, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 25,00,000 - ₹ 40,00,000Customer Experience CoordinatorThe ideal candidate will possess exceptional communication and interpersonal skills, with the ability to problem-solve and multitask. They should have a positive and patient attitude, as well as experience in customer-facing roles.Key Responsibilities:Deliver outstanding customer support and ensure customer satisfaction through...