Senior Customer Success Professional

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeSuccess Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

Job Opportunity: Customer Success Leader

Job Description:

We are seeking a highly skilled professional to lead our Customer Success team. The successful candidate will be responsible for driving operational excellence, project management, data analysis, and KPI improvement across the organization.

Key Responsibilities:

  • Monitor and address day-to-day operational issues between internal teams and banks.
  • Act as the primary liaison between internal teams and banks to ensure smooth operations process.
  • Drive performance improvement through root cause analysis (RCA) and targeted interventions.
  • Provide both online and offline support to banks for operational issues and daily Cards scheme process improvements.
  • Conduct bank training sessions on systems, processes, and product awareness.
  • Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence.

Requirements:

Technical Skills:

  • Strong technical and data analysis skills.
  • Expertise in settlement, reconciliation, and dispute management.
  • In-depth understanding of payment products (especially UPI and related systems).
  • Strong client relationship management capabilities.

Professional Competencies:

  • Advanced skills in Excel (data analysis, pivot tables, charts).
  • Excellent PowerPoint / Power BI presentation skills.
  • Strong communication, drafting, and presentation skills.

Why Choose Us:

Join a dynamic team shaping the future of digital payments in India and beyond. We offer a unique opportunity to work on cutting-edge projects that directly impact millions. Our culture fosters innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.

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