Credit Cards Fraud Examiner Position

4 days ago

Varanasi, Uttar Pradesh, India beBeeInvestigator Full time ₹ 90,00,000 - ₹ 1,50,00,000

Credit Cards Fraud Investigator Job

Job Description:

We are looking for a highly skilled Fraud Investigator to join our team. As a key member of our fraud prevention and dispute resolution team, you will play a critical role in managing, analyzing, and resolving complex cases related to Mastercard transactions.

Key Responsibilities:

  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Required Skills and Qualifications:

  • Any Graduate with minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.

Benefits and Opportunities:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive team environment that encourages collaboration and growth.
  • The chance to make a real impact in preventing financial losses and protecting our stakeholders.

About Us:

We are a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions that meet the needs of our clients.

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