Customer Success Operations Expert

6 days ago

Vizag, Andhra Pradesh, India beBeePerformance Full time ₹ 12,00,000 - ₹ 25,00,000
Operational Excellence and Performance Improvement Specialist

This position in the Cards Customer Success vertical is responsible for driving operational excellence, project management, data analysis, and KPI improvement.

The role will serve as the primary liaison between internal teams and banks to ensure smooth operations process, compliance, and continuous performance improvement for ATM, POS & Ecom, domestic & International transactions & dispute Management processes.

Responsibilities include:

  • Monitor and address day-to-day operational issues between internal teams and banks
  • Drive performance improvement for major banks through root cause analysis (RCA) and targeted interventions
  • Provide both online and offline support to banks for operational issues, daily Cards scheme process improvements
  • Conduct bank training sessions on systems, processes, and product awareness
  • Maintain oversight on the Process Advisory Group to act as a center of expertise for operational excellence

Additionally, this role involves:

  • Automation of processes leveraging RPA and AI/ML
  • Ensuring accurate and timely compliance follow-ups including dispute resolution, penalty processing, and fee calculations
  • Advising on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to improve UPI success rates and achieve KPIs

Key Skills and Qualifications:

  • Strong technical and data analysis skills
  • Expertise in settlement, reconciliation, and dispute management
  • In-depth understanding of payment products (especially UPI and related systems)
  • Strong client relationship management capabilities

Benefits:

  • Opportunity to work on cutting-edge projects that directly impact millions
  • Collaborative and innovative work environment
  • Professional growth and development opportunities

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