Customer Experience Expert

4 days ago


Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Bhanzu seeks a proactive and result-driven Support Specialist to deliver exceptional customer experiences. As the primary point of contact, you will be responsible for providing timely and accurate responses to customer queries via phone, email, or chat.

Key Responsibilities:

  • Act as the face of Bhanzu support and respond to customer inquiries in a professional and courteous manner.
  • Proactive outbound calling to build rapport with customers and identify their needs.
  • Collaborate with cross-functional teams to propose suitable solutions to customers' issues.
  • Foster long-lasting relationships with existing customers by ensuring their issues are resolved efficiently.
  • Maintain a deep knowledge of company products and services to provide expert guidance to customers.

Requirements:

  • Degree in management, marketing, communication, or a related field.
  • Experience as a relationship manager, customer service representative, or similar role.
  • Proficiency in Microsoft Office, CRM software, and ticketing systems.
  • Excellent written and verbal skills, as well as interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Able to multi-task and display patience when handling tough cases.


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