Hospitality Team Member
1 week ago
Accor Guest Service Associate Job Description
We are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at Accor. As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests with check-in and check-out, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests' complaints and comments tactfully and efficiently
- Handling guests' mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
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