Hospitality Team Member

1 week ago


Jaipur, Rajasthan, India Accor Full time

Accor Guest Service Associate Job Description

We are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at Accor. As a Guest Service Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Assist guests with check-in and check-out, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests' complaints and comments tactfully and efficiently
  • Handling guests' mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Alert Security or Duty Manager of suspicious looking person(s) / articles


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