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Hospitality Ambassador

1 month ago

Jaipur, Rajasthan, India Accor Full time
Accommodation Coordinator Job Description

At Accor, we're more than just a hospitality leader - we're a community that welcomes you as you are. We offer a unique opportunity to grow and learn every day, making sure that work brings purpose to your life. As an Accommodation Coordinator, you'll be part of a team that's passionate about creating unforgettable experiences for our guests.

Key Responsibilities:
  • Assist guests with check-in and check-out, as well as other cashiering duties.
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-in to the system if necessary.
  • Welcome guests on arrival, register, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to rooms prior to guest arrival.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Handle guests' mail, messages, and answer phone calls.
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies.
  • Alert Security or Duty Manager of suspicious-looking persons/articles.

We're looking for a dedicated and customer-focused individual to join our team. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you.