Accor Hotel Ambassador
1 day ago
At Accor, we strive to provide exceptional guest experiences. As a Guest Relations Ambassador, you will play a crucial role in ensuring our hotel meets the highest standards of service and hospitality.
The RoleWe are seeking a highly skilled and experienced individual to join our team as a Guest Relations Ambassador. The successful candidate will be responsible for managing guest relationships, coordinating with various departments, and ensuring seamless check-in/check-out processes.
Key Responsibilities:- Evaluate the daily status of all hotel occupancy and coordinate with reservation, sales, and housekeeping teams to guarantee optimal guest satisfaction.
- Manage and greet guests, resolving any requests or concerns in a prompt and professional manner.
- Perform check-in/checkout processes using our Opera system, ensuring accuracy and efficiency.
- Welcome and assist guests, answering inquiries and handling incoming calls with a smile.
- Prepare occupancy and guest reports to aid in informed decision-making.
- Maintain group and individual arrival reports on a daily basis.
- Inform guests of hotel rates and services, creating/cancelling/reserving rooms as needed.
- Monitor and manage room allocation to maximize guest comfort.
- Determine compliance with key control policies and secure safe deposit boxes for guests.
- Coordinate with the concierge to provide exceptional guest services.
- Stay knowledgeable about emergency procedures and ensure preparedness.
- Pleasant personality with a positive appearance.
- Service-oriented mindset with a strong focus on guest satisfaction.
- Excellent written and spoken English skills.
- Previous experience with Opera systems is an asset.
- Ability to work flexible shifts, including nights and weekends.
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plans, and opportunities for career growth and development.
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