Accor Hotel Ambassador

1 day ago


Jaipur, Rajasthan, India Accor Full time
About Us

At Accor, we strive to provide exceptional guest experiences. As a Guest Relations Ambassador, you will play a crucial role in ensuring our hotel meets the highest standards of service and hospitality.

The Role

We are seeking a highly skilled and experienced individual to join our team as a Guest Relations Ambassador. The successful candidate will be responsible for managing guest relationships, coordinating with various departments, and ensuring seamless check-in/check-out processes.

Key Responsibilities:
  • Evaluate the daily status of all hotel occupancy and coordinate with reservation, sales, and housekeeping teams to guarantee optimal guest satisfaction.
  • Manage and greet guests, resolving any requests or concerns in a prompt and professional manner.
  • Perform check-in/checkout processes using our Opera system, ensuring accuracy and efficiency.
  • Welcome and assist guests, answering inquiries and handling incoming calls with a smile.
  • Prepare occupancy and guest reports to aid in informed decision-making.
  • Maintain group and individual arrival reports on a daily basis.
  • Inform guests of hotel rates and services, creating/cancelling/reserving rooms as needed.
  • Monitor and manage room allocation to maximize guest comfort.
  • Determine compliance with key control policies and secure safe deposit boxes for guests.
  • Coordinate with the concierge to provide exceptional guest services.
  • Stay knowledgeable about emergency procedures and ensure preparedness.
Qualifications:
  • Pleasant personality with a positive appearance.
  • Service-oriented mindset with a strong focus on guest satisfaction.
  • Excellent written and spoken English skills.
  • Previous experience with Opera systems is an asset.
  • Ability to work flexible shifts, including nights and weekends.
What We Offer:

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plans, and opportunities for career growth and development.


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