**Accommodation Ambassador**

About the Role

We are seeking a highly skilled and customer-focused Guest Service Associate to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and positive.

• Key Responsibilities:
• Assist guests with check-in and check-out, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
• Welcome guests on arrival, register, and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to rooms prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests' requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Handle guests' complaints and comments tactfully and efficiently
• Handle guests' mail, messages, and answer phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in-house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious-looking persons/articles