Director Process Excellence Lead

3 days ago


Mumbai, Maharashtra, India Firstsource Full time
About the Role

Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a skilled Director Process Excellence Lead to drive continuous improvement initiatives in the organization. This is a key leadership role that will drive proactive improvement projects across various business functions.

Key Responsibilities
  • Drive process improvement & transformational projects on key business problems
  • Generate business impact through Continual Improvement initiatives
  • Proactively identify improvement ideas during due diligence activities
  • Change Management
  • Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards
  • Exceptional analytical skills, attention to detail and communication skills
  • Develop Process Excellence Culture through training & mentoring functional members
  • Oversee, direct, and organize project work within cross-functional project teams supporting initiatives from finance, operations, supply chain, administration, and IT teams

Candidate Profile
  • Graduate
  • 16 years of experience in continuous improvement/Process Excellence environment/ Transformation
  • Banking / F&A/ Financial services background preferred


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