Director Process Excellence Lead
3 days ago
Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a skilled Director Process Excellence Lead to drive continuous improvement initiatives in the organization. This is a key leadership role that will drive proactive improvement projects across various business functions.
Key Responsibilities
- Drive process improvement & transformational projects on key business problems
- Generate business impact through Continual Improvement initiatives
- Proactively identify improvement ideas during due diligence activities
- Change Management
- Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards
- Exceptional analytical skills, attention to detail and communication skills
- Develop Process Excellence Culture through training & mentoring functional members
- Oversee, direct, and organize project work within cross-functional project teams supporting initiatives from finance, operations, supply chain, administration, and IT teams
Candidate Profile
- Graduate
- 16 years of experience in continuous improvement/Process Excellence environment/ Transformation
- Banking / F&A/ Financial services background preferred
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