Director of Process Excellence

1 month ago


Mumbai, Maharashtra, India Firstsource Full time

Job Title: Director of Process Excellence

About the Role:

Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a Director of Process Excellence to drive continuous improvement initiatives in the organization. As a trusted custodian and long-term partner to 100+ leading brands, we offer solutions covering complete customer lifecycle across various verticals.

Key Responsibilities:

  • Drive process improvement & transformational projects on key business problems
  • Generate business impact through Continual Improvement initiatives
  • Proactively identify improvement ideas during due diligence activities
  • Change Management
  • Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards
  • Exceptional analytical skills, attention to detail and communication skills
  • DNA development through training & mentoring functional members to foster Process Excellence Culture

Requirements:

  • Graduate
  • 16 years in continuous improvement/Process Excellence environment/ Transformation
  • Banking / F&A/ Financial services background - Preferred


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