Director of Process Excellence
1 month ago
Job Title: Director of Process Excellence
About the Role:
Firstsource, a leading provider of customized Business Process Management (BPM) services, is seeking a Director of Process Excellence to drive continuous improvement initiatives in the organization. As a trusted custodian and long-term partner to 100+ leading brands, we offer solutions covering complete customer lifecycle across various verticals.
Key Responsibilities:
- Drive process improvement & transformational projects on key business problems
- Generate business impact through Continual Improvement initiatives
- Proactively identify improvement ideas during due diligence activities
- Change Management
- Demonstrate advanced understanding of business processes, internal control risk management, controls, and related standards
- Exceptional analytical skills, attention to detail and communication skills
- DNA development through training & mentoring functional members to foster Process Excellence Culture
Requirements:
- Graduate
- 16 years in continuous improvement/Process Excellence environment/ Transformation
- Banking / F&A/ Financial services background - Preferred
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