IT Escalations Resolution Specialist

9 hours ago


Hyderabad, Telangana, India Skillsoft Full time

At Skillsoft, we propel organizations and people to grow through transformative learning experiences. Our mission is to empower teams and individuals with the skills they need to succeed.

About the Role

We are seeking a skilled IT Escalations Engineer to join our growing team. As an IT Escalations Engineer, you will be responsible for managing and resolving escalated IT issues, ensuring minimal disruption to business operations.

The ideal candidate will have a strong background in IT incident and problem management, with extensive experience in handling escalations and driving operational excellence. This role is pivotal in managing and resolving escalated IT issues, ensuring minimal disruption to business operations.

About You

You will have a Bachelor's degree in computer science or engineering, or at least 8+ years of experience in a similar position within the IT industry. Your expertise in managing and resolving IT incidents and problems is essential, as is your ability to communicate effectively with various teams and stakeholders.

You will also be responsible for creating, updating, and implementing effective processes to enhance overall efficiency. Your analytical skills and attention to detail will enable you to identify trends and root causes of recurring issues.

Key Responsibilities

  • Coordinate the resolution of escalated IT issues promptly and effectively.
  • Own and drive the critical incident management process.
  • Coordinate with various teams across the organization.
  • Develop and maintain escalation procedures.
  • Analyze trends to identify root causes of recurring issues.
  • Ensure compliance with SLAs and minimize operational disruptions.

About the Opportunity

This is an excellent opportunity to work with a leading provider of transformative learning experiences. As an IT Escalations Engineer, you will have the chance to make a real impact on the success of our organization.

What We Offer

As a valued member of our team, you can expect a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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