SAP IDOC Resolution Specialist
4 weeks ago
This role will support the FLNA Supply Chain organization by focusing on SAP IDOC & XML failure resolution, sync report monitoring, and supporting new business initiatives involving order processing and master data. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
• Review and resolve SAP IDOC & ZML failures to maintain the integrity of day-to-day business flows
• Monitor data sync reports and execute sync resolution or communicate with business/support teams of out-of-sync issues
• Ensure proper communication with other HQ/IT teams via SPA Box and Zoom Channels
• Work closely with field business users and HQ/IT support teams to support the SAP Hana solution and design, test new robust SAP functionality
• Gather, analyze, and streamline business processes to deliver efficiency to the FLNA Supply Chain
• Develop and execute analytical tools using Excel and Access to achieve performance objectives
• Develop and deliver training materials required to implement new tools, enhancements, or procedures
• Accountable for 3MM+ idocs per day for resolution if failure within a given SLA
Qualifications
• Bachelor's degree in computer science, Information Technology, Business Management, or applicable degree preferred
• Fluent in English
• Strong analytical skills
• Working knowledge of SAP ECC & SAP Hana a plus
• Practical working/programming knowledge of Excel, Access, VBA, & SQL a plus
• Excellent presentation skills, both written and verbal
• Ability to communicate and articulate opportunities and solutions
• Ability to collaborate and influence in a cross-functional team environment
• Working knowledge of order processing, order life cycle, and/or master data desired
• Ability to recognize and take action to resolve issues quickly and efficiently while escalating root cause deep dive to appropriate teams
• Ability to work collaboratively and proactively with multi-functional teams
• Be flexible, organized, and able to manage competing priorities
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