Incident Resolution Specialist
4 weeks ago
Job Summary
Milestone Technologies is seeking a skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for managing and resolving major incidents that impact our clients' businesses.
Key Responsibilities
- Triage and analyze major incidents to identify root causes and develop effective resolution plans.
- Collaborate with technical teams to implement resolution plans and restore services to clients.
- Communicate incident status and progress to stakeholders, including clients and internal teams.
- Document incident resolutions and lessons learned to improve future incident management.
Requirements
- 3+ years of experience in IT incident management, crisis management, or a related field.
- Strong technical knowledge of IT infrastructure, networking, and applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
- ITIL foundation or intermediate certification.
- Experience with IT service management tools and technologies.
About Milestone Technologies
Milestone Technologies is a global IT services company that provides innovative solutions to clients in various industries. We are committed to delivering exceptional service and supporting our clients' business goals.
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