Incident Resolution Specialist

4 weeks ago


Hyderabad, Telangana, India Milestone Full time

Job Summary

Milestone Technologies is seeking a skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for managing and resolving major incidents that impact our clients' businesses.

Key Responsibilities

  • Triage and analyze major incidents to identify root causes and develop effective resolution plans.
  • Collaborate with technical teams to implement resolution plans and restore services to clients.
  • Communicate incident status and progress to stakeholders, including clients and internal teams.
  • Document incident resolutions and lessons learned to improve future incident management.

Requirements

  • 3+ years of experience in IT incident management, crisis management, or a related field.
  • Strong technical knowledge of IT infrastructure, networking, and applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications

  • ITIL foundation or intermediate certification.
  • Experience with IT service management tools and technologies.

About Milestone Technologies

Milestone Technologies is a global IT services company that provides innovative solutions to clients in various industries. We are committed to delivering exceptional service and supporting our clients' business goals.



  • Hyderabad, Telangana, India Skillsoft Full time

    OverviewSkillsoft is seeking a Technical Incident Resolution Specialist to join our growing team.This role will focus on managing and resolving escalated IT issues, ensuring minimal disruption to business operations. Responsibilities include overseeing critical incident management, problem management, operations escalations, and SLA breaches. The Technical...


  • Hyderabad, Telangana, India Milestone Full time

    Position SummaryThis role is responsible for managing and coordinating incident responses, ensuring timely and effective resolution of critical issues affecting our clients.Key ResponsibilitiesAnalyze and triage major incidents, utilizing known triage data, support documentation, and established procedures.Facilitate, manage, and document the incident...


  • Hyderabad, Telangana, India Milestone Full time

    OverviewMilestone Technologies is seeking a highly skilled Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for leading and managing major incidents from start to finish, ensuring timely and effective resolution to minimize business impact.Key ResponsibilitiesInvestigate and analyze major incidents...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    Job SummaryWe are seeking a skilled Senior Incident Resolution Specialist to join our team at RealPage, Inc. This role is responsible for monitoring and resolving system issues to ensure consistent availability of our production and enterprise environments.About the RoleThis position performs initial alert resolution tasks based on technical knowledge and...


  • Hyderabad, Telangana, India SysTechCorp Inc Full time

    Incident Management Role at SysTechCorp IncAs an Incident Manager at SysTechCorp Inc, you will be responsible for identifying, classifying, and resolving IT incidents in a timely and effective manner. This includes monitoring IT systems, receiving and triaging incident reports, and analyzing incidents to determine root cause and develop resolution plans.Key...


  • Hyderabad, Telangana, India Milestone Full time

    Job SummaryMilestone Technologies is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for managing and resolving complex technical issues that impact our clients and their businesses.Key ResponsibilitiesTriage and analyze major incidents using known triage data, support...


  • Hyderabad, Telangana, India NTT DATA Full time

    Job DescriptionNTT DATA Services is a global leader in IT and business services, committed to helping clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.We are seeking a Support...


  • Hyderabad, Telangana, India NTT DATA Full time

    Job DescriptionNTT DATA Services is committed to hiring exceptional individuals who share our passion for innovation and excellence. We are seeking a Support Project Specialist to join our team in Hyderabad, Telangana, India.Key Responsibilities:Resolve incidents within the defined SLA and KPI framework.Utilize sound knowledge of KPIs and SLAs to drive...


  • Hyderabad, Telangana, India UnitedHealth Group Full time

    Claims Resolution SpecialistImagine being part of a team that processes and resolves payment information for millions of transactions every day. At UnitedHealth Group, we're looking for a Claims Resolution Specialist to join our team of passionate and energetic professionals. As a Claims Resolution Specialist, you'll be responsible for reviewing,...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at ADCI HYD 13 SEZ. As a Dispute Resolution Specialist, you will be responsible for managing and resolving disputes related to AR billing. You will work closely with internal teams to ensure timely resolution of disputes and provide exceptional customer experience.Key...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at ADCI HYD 13 SEZ. As a Dispute Resolution Specialist, you will be responsible for managing and resolving disputes related to AR billing. You will work closely with internal teams to ensure timely resolution of disputes and provide exceptional customer experience.Key...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    Job SummaryRealPage, Inc. is seeking a highly skilled Incident Response Specialist to join our Information Security Operations team. As an Incident Response Specialist, you will play a critical role in monitoring and managing risks associated with threats and vulnerabilities faced by our infrastructure, platforms, and systems.Key ResponsibilitiesDrive and...


  • Hyderabad, Telangana, India Milestone Full time

    OverviewKey ResponsibilitiesManage the entire lifecycle of major incidents, from triage to resolution, ensuring minimal impact on business operations.Collaborate with technical teams to identify and document root causes, and implement corrective actions to prevent future incidents.Communicate effectively with stakeholders, including senior executives, to...


  • Hyderabad, Telangana, India UnitedHealth Group Full time

    Role SummaryWe are seeking a skilled Claims Resolution Specialist to join our team at UnitedHealth Group. As a Claims Resolution Specialist, you will play a critical role in maintaining our reputation for service, accuracy, and a positive claims experience.Key Responsibilities* Provide expertise and general claims support by reviewing, researching,...


  • Hyderabad, Telangana, India UnitedHealth Group Full time

    Claims Resolution SpecialistAt UnitedHealth Group, we're on a mission to make the health system work better for everyone. As a Claims Resolution Specialist, you'll play a critical role in processing and resolving payment information for millions of transactions. You'll work with our team of passionate and energetic Claims Representatives to maintain our...


  • Hyderabad, Telangana, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow through transformative learning experiences. Our mission is to empower teams and individuals with the skills they need to succeed.About the RoleWe are seeking a skilled IT Escalations Engineer to join our growing team. As an IT Escalations Engineer, you will be responsible for managing and resolving...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    Job SummaryRealPage, Inc. is seeking a highly skilled Incident Response Security Specialist to join our Information Security Operations team. As an Incident Response Security Specialist, you will play a critical role in monitoring and managing risks associated with threats and vulnerabilities faced by our infrastructure, platforms, and systems.Key...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    Job SummaryRealPage, Inc. is seeking a highly skilled Incident Response Security Specialist to join our Information Security Operations team. As an Incident Response Security Specialist, you will play a critical role in monitoring and managing risks associated with threats and vulnerabilities faced by our infrastructure, platforms, and systems.Key...


  • Hyderabad, Telangana, India Inventionyard Full time

    Role OverviewAs an Account Resolution Specialist at Inventionyard, you will be responsible for resolving customer account discrepancies. The ideal candidate will have excellent communication skills and be able to analyze data to identify issues.Key ResponsibilitiesVerify customer eligibility for servicesResolve payment discrepanciesCollaborate with...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job SummaryWe are seeking a highly skilled AR Billing Resolution Specialist to join our team at ADCI HYD 13 SEZ. The successful candidate will be responsible for managing and resolving disputes related to AR billing, supporting Amazon's customers in resolving billing defects, reconciling accounts, and driving root cause fixes.