Dispute Resolution Specialist
1 day ago
Job Summary
We are seeking a highly skilled Dispute Resolution Specialist to join our team at ADCI HYD 13 SEZ. As a Dispute Resolution Specialist, you will be responsible for managing and resolving disputes related to AR billing. You will work closely with internal teams to ensure timely resolution of disputes and provide exceptional customer experience.
Key Responsibilities
- Understanding of Accounts Receivables process and systems
- Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
- Fluency in Microsoft Excel is a must
- Continually look at ways to improve the customer experience
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Reconcile complex accounts and have excellent attention to detail
Basic Qualifications
- Degree in Finance/Accounting/Business Studies or other related areas
- 3 to 4 years of experience in Accounts Receivables or other customer facing department experience
- Ability to provide exceptional customer experience
- Strong communication skills, both written and verbal
- Good interpersonal skills and team player
- Ability to take initiatives, meet tight deadlines and prioritize workload
- Proficient in Microsoft Excel and Word
Preferred Qualifications
- Advanced Excel skills are advantageous
- Knowledge of Oracle Financial Application (OFA) experience
- Knowledge around supplier/vendor payment queries
- Candidates with experience in Account Payable/Finance related processes
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