Incident Resolution Specialist
6 days ago
Milestone Technologies is seeking a highly skilled Incident Manager to join our team. As a key member of our IT service management team, you will be responsible for leading and managing major incidents from start to finish, ensuring timely and effective resolution to minimize business impact.
Key Responsibilities- Investigate and analyze major incidents to identify root causes and develop effective resolution plans.
- Collaborate with cross-functional teams to implement incident management processes and procedures.
- Communicate effectively with stakeholders, including customers, management, and technical teams, to ensure timely and transparent incident updates.
- Develop and maintain incident management policies, procedures, and guidelines to ensure consistency and compliance.
- Conduct post-incident reviews to identify areas for improvement and implement corrective actions.
- Proven experience in incident management, IT service management, or a related field.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- ITIL foundation or intermediate certification is a plus.
- Experience with IT service management tools and technologies.
- Knowledge of ITIL best practices and industry standards.
- Ability to work in a global environment and collaborate with remote teams.
Milestone Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work.
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Incident Resolution Specialist
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