Senior Incident Resolution Specialist

1 month ago


Hyderabad, Telangana, India RealPage, Inc. Full time
Job Summary

We are seeking a skilled Senior Incident Resolution Specialist to join our team at RealPage, Inc. This role is responsible for monitoring and resolving system issues to ensure consistent availability of our production and enterprise environments.

About the Role

This position performs initial alert resolution tasks based on technical knowledge and provided Standard Operating Procedures. The ideal candidate will have experience working with Microsoft Server, VMWare, and cloud-hosted server instances or applications.

Key Responsibilities
  • Monitor and react to real-time system conditions and resolve or escalate any system issues according to department procedures.
  • Respond to incidents and prioritize appropriately to maximize availability.
  • Drive the efficiency and effectiveness of the Critical/Major Incident Process.
  • Work closely with the Helpdesk team to assist internal and external customers.
Requirements
  • Proven ability to navigate Microsoft Server and troubleshoot system issues.
  • Experience working with VMWare or other virtualization platforms.
  • Knowledge of cloud-hosted server instances or applications.
  • Ability to use basic Linux commands.
  • Basic level knowledge of LAN/WAN technologies.
  • Excellent written and verbal communication skills.
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Company Overview

RealPage, Inc. is a leading provider of software solutions for the rental housing industry. Our products and services help property managers streamline operations, improve resident satisfaction, and increase revenue.



  • Hyderabad, Telangana, India SysTechCorp Inc Full time

    Job Description:SysTechCorp Inc is seeking an experienced IT Incident Resolution Specialist to join our team. As an Incident Manager, you will play a critical role in identifying, classifying, and resolving complex IT incidents.Responsibilities:Monitor IT systems and network activity for potential incidentsAnalyze incidents to determine root cause and...


  • Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius is a leading provider of cloud-based software for the office of the CFO, serving over 800+ global companies. Our solutions optimize order-to-cash, treasury, and record-to-report processes, earning us recognition in Gartner's Magic Quadrant and Forbes Cloud 100 List.We're experiencing rapid year-over-year growth of 24%, with a valuation of...


  • Hyderabad, Telangana, India HighRadius Full time

    About HighRadiusHighRadius: A Global Leader in Cloud-Based Autonomous SoftwareHighRadius, a pioneering provider of cloud-based solutions for the Office of the CFO, has revolutionized critical financial processes for over 800 leading companies worldwide. With a remarkable valuation of $3.1 billion and an impressive annual recurring revenue exceeding $100...


  • Hyderabad, Telangana, India HighRadius Full time

    About HighRadiusHighRadius is a leading provider of cloud-based Autonomous Software for the Office of the CFO. We have transformed critical financial processes for over 800+ leading companies worldwide.We are trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others.We optimize...


  • Hyderabad, Telangana, India REVEILLE TECHNOLOGIES PRIVATE LIMITED Full time

    Job SummaryWe are seeking an experienced Incident Resolution Specialist to join our team at Reveille Technologies Private Limited. This is a unique opportunity to work with our cutting-edge financial planning analytics solutions and provide top-notch support to our clients.About the RoleThe ideal candidate will have a strong background in ITIL methodology,...


  • Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full time

    Job SummaryWe are seeking a skilled Chief Cloud Incident Resolution Strategist to join our team at Swift Strategic Staff Solutions INC.About the RoleThis is an exciting opportunity for a seasoned incident management professional to lead the coordination and communication efforts until the resolution of major incidents impacting Azure-based services.Key...


  • Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a leading provider of cloud-based software solutions for the Office of the CFO, has transformed critical financial processes for over 800+ companies worldwide. Trusted by prestigious organizations like 3M, Unilever, and Anheuser-Busch InBev, HighRadius optimizes order-to-cash, treasury, and record-to-report processes.We have been...


  • Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius, a renowned global provider of cloud-based autonomous software for the Office of the CFO, has transformed critical financial processes for over 800 leading companies worldwide.We've earned recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. Our valuation exceeds $3.1B, with...


  • Hyderabad, Telangana, India Splunk Inc Full time

    Splunk Inc is a leader in crafting a safer and more resilient digital world. Enterprises worldwide rely on our unified security and observability platform to ensure their digital systems remain secure and diligent.We encourage your full, authentic self at Splunk, what we refer to as your 'million data points.' Bring your work experience, problem-solving...


  • Hyderabad, Telangana, India ValueLabs Full time

    Job OverviewAt ValueLabs, we are seeking a highly skilled Incident Response Specialist to join our team. As an integral part of our IT Security operations, this role will provide end-to-end support for incident response and threat management.Salary Range: $85,000 - $110,000 per yearKey Responsibilities:• Alert Triage & Escalated Response: Investigate and...


  • Hyderabad, Telangana, India GHX Full time

    At GHX, we're seeking a seasoned Cybersecurity Specialist Lead to join our team and drive incident response efforts. This critical role involves managing and coordinating responses to cybersecurity incidents, ensuring timely and effective mitigation of security threats.The ideal candidate will have extensive knowledge of business risk, risk assessment, and...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About the RoleWells Fargo is seeking an experienced professional to join our team as an Escalations Resolution Specialist. This role offers a unique opportunity to utilize your skills and expertise in customer service, conflict resolution, and project management.As an Escalations Resolution Specialist, you will be responsible for supporting less experienced...


  • Hyderabad, Telangana, India myGwork Full time

    Job Title: Dispute Resolution Specialist for Accounts Receivable Company Overview:Award-winning employer myGwork is a global platform for the LGBTQ+ business community, and we're proud to offer an inclusive environment for our employees. We're looking for a skilled Dispute Resolution Specialist to join our Amazon team in a dynamic role that requires strong...


  • Hyderabad, Telangana, India NETSACH GLOBAL Full time

    NETSACH GLOBAL is seeking a highly skilled Cybersecurity Consultant to join our team as an Incident Response Specialist. This role requires 4-6 years of experience in security technologies such as SIEM, IDS/IPS, DLP, Proxy, WAF, EDR, Anti-Virus, Sandboxing, network- and host-based firewalls, Threat Intelligence, Penetration Testing, etc.The ideal candidate...


  • Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full time

    **Job Overview**We are seeking a highly skilled Cloud Incident Management Lead to join our team at Swift Strategic Staff Solutions INC.As a key member of our cloud operations team, you will be responsible for leading the coordination and communication efforts until the resolution of major incidents impacting Azure-based services.**Responsibilities**Take...

  • Security Analyst

    4 weeks ago


    Hyderabad, Telangana, India Value Momentum Software Services Pvt. Ltd. Full time

    Job OverviewWe are seeking an experienced Security Analyst to join our team at Value Momentum Software Services Pvt. Ltd.Salary InformationThe estimated salary for this role is ₹**10,00,000** per annum.Job DescriptionAs a Security Analyst, you will be responsible for monitoring and analyzing security events in real-time, identifying potential incidents,...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Senior Financial Resolution Specialist.In this role, you will:Support internal and external customers with inquiries and complaints regarding financial products and services.Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    We are seeking a highly skilled and dedicated Customer Service Resolution Specialist to join our team at Wells Fargo Bank.About this role:The successful candidate will be responsible for managing escalated customer complaints companywide, requiring special handling. They will research and review escalated complaints, often in partnership with other internal...


  • Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Overview">ECS | Enterprise Change Specialists is a leading provider of IT support services to the airline industry. We are seeking a highly skilled Senior Airline Application Support Specialist to join our team.">Salary: $120,000 - $180,000 per annum">Job Description:">We are looking for an experienced professional with a strong background in application...


  • Hyderabad, Telangana, India Cloud4C Services Full time

    About the RoleWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Cloud4C Services. This is a key position that will play a pivotal role in managing technical incidents, driving process improvements, and fostering a high-performance culture to ensure exceptional service delivery.Key Responsibilities:Incident Oversight: Oversee...