Senior Incident Resolution Specialist
1 month ago
We are seeking a skilled Senior Incident Resolution Specialist to join our team at RealPage, Inc. This role is responsible for monitoring and resolving system issues to ensure consistent availability of our production and enterprise environments.
About the RoleThis position performs initial alert resolution tasks based on technical knowledge and provided Standard Operating Procedures. The ideal candidate will have experience working with Microsoft Server, VMWare, and cloud-hosted server instances or applications.
Key Responsibilities- Monitor and react to real-time system conditions and resolve or escalate any system issues according to department procedures.
- Respond to incidents and prioritize appropriately to maximize availability.
- Drive the efficiency and effectiveness of the Critical/Major Incident Process.
- Work closely with the Helpdesk team to assist internal and external customers.
- Proven ability to navigate Microsoft Server and troubleshoot system issues.
- Experience working with VMWare or other virtualization platforms.
- Knowledge of cloud-hosted server instances or applications.
- Ability to use basic Linux commands.
- Basic level knowledge of LAN/WAN technologies.
- Excellent written and verbal communication skills.
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. We also provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Company OverviewRealPage, Inc. is a leading provider of software solutions for the rental housing industry. Our products and services help property managers streamline operations, improve resident satisfaction, and increase revenue.
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