Customer Service Resolution Specialist

2 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time

We are seeking a highly skilled and dedicated Customer Service Resolution Specialist to join our team at Wells Fargo Bank.

About this role:

The successful candidate will be responsible for managing escalated customer complaints companywide, requiring special handling. They will research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders.

Key Responsibilities:
  • Support the implementation of initiatives related to operations and Business Execution across multiple lines of business.
  • Identify opportunities to improve processes and provide support to various diverse support functions or operations.
  • Perform moderately complex cross-organizational administrative, transactional, and operational tasks, including policy or process changes, process improvements, and technology enhancement tasks.
  • Receive direction from supervisors.
  • Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business.
  • Interact with colleagues of a specific line of business for the purpose of executing various programs, services, and initiatives.
Required Qualifications:
  • At least 2 years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
Estimated Salary:

$65,000 - $85,000 per year

What You Will Gain:
  • A comprehensive benefits package.
  • Ongoing professional development and growth opportunities.
  • A dynamic and supportive work environment.


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