Cloud Incident Management Lead

4 weeks ago


Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full time

**Job Overview**

We are seeking a highly skilled Cloud Incident Management Lead to join our team at Swift Strategic Staff Solutions INC.

As a key member of our cloud operations team, you will be responsible for leading the coordination and communication efforts until the resolution of major incidents impacting Azure-based services.

**Responsibilities**

  • Take ownership of incidents, assemble cross-functional teams, and drive the incident management process to resolution.
  • Provide in-depth technical guidance to incident response teams, leveraging a deep understanding of Azure services, infrastructure, and configurations.
  • Collaborate effectively with technical teams, support staff, and stakeholders to ensure a swift and effective response to major incidents.
  • Maintain detailed incident records, including timelines, actions taken, and resolutions.
  • Understand incident severity levels and ensure appropriate escalation procedures are followed.
  • Continuously identify opportunities to enhance incident management processes and contribute to the development of best practices.
  • Be available for on-call duties and respond to major incidents outside of regular working hours as needed.

**Qualifications**

To be successful in this role, you will require:

  • A Bachelor's degree in computer science, information technology, or a related field.
  • 7-9 years of proven experience in managing major incidents, particularly in Azure cloud environments.
  • Mandatory: ITIL Certification.
  • Highly Desirable:
    • Azure certifications (e.g., Azure Administrator, Azure Solutions Architect).
    • A strong technical background with a deep understanding of Azure services and infrastructure.
    • Excellent communication and leadership skills to effectively coordinate incident response activities.
    • Familiarity with incident management frameworks and best practices.
    • Strong problem-solving abilities and a proactive approach to incident resolution.
    • Strong analytical and documentation skills.

**Compensation Package**

We offer a competitive salary range of $120,000 - $160,000 per annum, depending on experience, along with a comprehensive benefits package and opportunities for career growth.



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