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IT Incident Resolution Specialist

1 month ago

Hyderabad, Telangana, India SysTechCorp Inc Full time
Job Description:

SysTechCorp Inc is seeking an experienced IT Incident Resolution Specialist to join our team. As an Incident Manager, you will play a critical role in identifying, classifying, and resolving complex IT incidents.

Responsibilities:
  • Monitor IT systems and network activity for potential incidents
  • Analyze incidents to determine root cause and develop effective resolution plans
  • Implement solutions to resolve incidents and restore normal operations promptly
  • Educate stakeholders throughout the incident life cycle, providing timely updates and clear explanations
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • Minimum 1-2 years of experience in IT support or incident management
  • Proven experience in identifying, diagnosing, and resolving complex IT incidents
  • Strong analytical and problem-solving skills
Benefits:
  • A competitive salary of $80,000 - $110,000 per year
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment