TM1 Incident Coordinator
2 weeks ago
We are a leading provider of Digital Platform Services, headquartered in Stamford. Our platform includes Orchestration, Intelligent operations with BOTs', AI-powered analytics for Enterprise IT. Our vision is to enable Digital Transformation for enterprises to deliver seamless customer experience, business efficiency and actionable insights through an integrated set of futuristic digital technologies.
Our expertise lies in designing, building, developing, integrating, and managing cloud solutions and modernizing Data centers. We build Cloud-native applications and migrate existing applications into secure, multi-cloud environments to support digital transformation. Our Digital Platform Services enable organizations to reduce IT resource requirements and improve productivity, in addition to lowering costs and speed digital transformation.
We offer a comprehensive range of services, including Cloud Intelligent Management (CiM) - An Autonomous Hybrid Cloud Management Platform that works across multi-cloud environments. This helps enterprise Digital Transformation get the most out of their cloud strategy while reducing Cost, Risk and Speed.
Job OverviewThis role involves handling incidents for our Mosaic solution and striving for resolution within Service Level Agreements (SLA). As a Subject Matter Expert (SME), you will be responsible for resolving incidents and communicating incident status to stakeholders.
- Handle incidents for Mosaic solution and resolve them within SLA.
- Act as a resolver and communicate with customers as required.
- Monitor team's tickets queue and self-assign tickets or work on tickets assigned by the Service Controller.
- Forward tickets requiring changes to the Service Controller and manage Change Management process for break fixes implementation.
- Handle escalations to the Service Controller.
To succeed in this role, you will need:
- University education (BS/BA level) or equivalent work experience.
- 7+ years of experience in TM1 Cognos Planning Analytics.
- Minimum 10+ years of Information Technology or business experience.
You should possess:
- IBM Planning Analytics Modeler.
- IBM Planning Analytics Turbo-Integrator.
- IBM Planning Analytics Rules and Feeders.
- IBM Planning Analytics Dimensions and Cubes.
- IBM Planning Analytics Excel PAfE.
- SQL, MySQL.
- ODBC driver.
- SAP exposure.
- Service Now, Jira or other ticketing tools.
EverestDX Inc offers a competitive salary package, including benefits such as health insurance, retirement plans, and paid time off. We are proud to be an equal opportunity employer committed to fostering diversity and inclusion in the workplace. If you are a motivated professional looking to take your career to the next level, please apply for this exciting opportunity.
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