IT Escalations Specialist

2 weeks ago

Hyderabad, Telangana, India Skillsoft Full time

At Skillsoft, we strive to deliver exceptional learning experiences that empower individuals and organizations to grow together. To achieve this goal, we are seeking a highly skilled IT Escalations Engineer to join our team.


This role will focus on managing and resolving escalated IT issues, ensuring minimal disruption to our business operations. Responsibilities include overseeing critical incident management, problem management, operations escalations, and SLA breaches. The IT Escalations Engineer will work closely with various teams to facilitate issue resolution and implement processes to prevent future escalations.


Key Responsibilities:



  • Coordinate the resolution of escalated IT issues promptly and effectively.
  • Own and drive the critical incident management process.
  • Coordinate with various teams across the organization.
  • Develop and maintain escalation procedures.
  • Analyze trends to identify root causes of recurring issues.
  • Ensure compliance with SLAs and minimize operational disruptions.

Requirements:



  • Bachelor's degree in computer science or engineering, or at least 8+ years of experience in a similar position within the IT industry.
  • Incident and Problem Management: Expertise in managing and resolving IT incidents and problems, ensuring minimal disruption to business operations.
  • Communication and Coordination: Excellent communication skills to coordinate with various teams and stakeholders, ensuring clear and effective information flow.
  • Continuous Improvement: Ability to foster a culture of continuous improvement by regularly reviewing and refining operational processes.
  • Mentorship: Capability to provide mentorship and guidance to junior team members, supporting their professional growth.
  • ITIL Processes: Familiarity with ITIL processes and best practices for IT service management.
  • Experience: Proven experience in IT incident and problem management, with a track record of handling escalations effectively.
  • Soft Skills: Strong interpersonal skills, a positive attitude, and the ability to work under pressure and manage multiple priorities.

About Skillsoft:


Skillsoft is a leading provider of transformative learning experiences that empower individuals and organizations to grow together. We believe that every team member has the potential to be AMAZING and are committed to delivering exceptional learning experiences that make a real impact.


Why Join Us:


At Skillsoft, we offer a dynamic and supportive work environment that fosters continuous learning and growth. We are committed to making work matter and believe that every team member has the potential to be AMAZING. If you are passionate about delivering exceptional learning experiences and are looking for a challenging and rewarding role, we encourage you to apply.


How to Apply:


Interested candidates should submit their resume and a cover letter outlining their experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • IT Escalations Specialist

    3 weeks ago

    Hyderabad, Telangana, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. We are curious, agile, and true. Our mission is to transform learning and help individuals unleash their edge.Role Overview Skillsoft is currently looking to hire a full-time, permanent...

  • Senior Escalation Specialist

    1 month ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Job Title: Sr. Escalation Specialist, Payment Risk Business TeamWe are seeking an experienced fraud investigator with exceptional analytical skills to join our investigations team in Hyderabad. As a key member of our Buyer Risk Prevention (BRP) team, you will work closely with the Escalations Manager to identify and mitigate potential risks to Amazon's...

  • Maintenance Mechanic

    2 weeks ago

    Hyderabad, Telangana, India Otis College of Art and Design Full time

    About the RoleWe are seeking a skilled and safety-focused Maintenance Mechanic - Elevator and Escalator Specialist to join our team. As a key member of our field servicing team, you will be responsible for ensuring the reliable operation of our elevators and escalators.Key ResponsibilitiesPerform preventive maintenance and repair of elevators and escalators...

  • IT Escalations Resolution Specialist

    4 days ago

    Hyderabad, Telangana, India Skillsoft Full time

    At Skillsoft, we propel organizations and people to grow through transformative learning experiences. Our mission is to empower teams and individuals with the skills they need to succeed.About the RoleWe are seeking a skilled IT Escalations Engineer to join our growing team. As an IT Escalations Engineer, you will be responsible for managing and resolving...

  • Senior Escalations Management Specialist

    7 days ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    Job SummaryWe are seeking a Senior Escalations Representative to join our team at Wells Fargo Bank. In this role, you will be responsible for managing complex customer inquiries and providing resolutions in a timely manner.About This RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong...

  • Escalations Resolution Specialist

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a skilled professional to support internal and external customers with inquiries and complaints regarding financial products and services.Key Responsibilities:Support customers with inquiries and complaints regarding financial products and servicesSeek ways to determine appropriate course of action, conduct...

  • Maintenance Mechanic

    4 weeks ago

    Hyderabad, Telangana, India Otis College of Art and Design Full time

    About the RoleWe are seeking a skilled Maintenance Mechanic to join our team at Otis. As a Maintenance Mechanic, you will be responsible for ensuring the safety and efficiency of our elevator and escalator systems.Key ResponsibilitiesPerform routine maintenance and repairs on elevator and escalator systemsRespond to breakdowns and ensure timely...

  • Maintenance Mechanic

    4 weeks ago

    Hyderabad, Telangana, India Otis College of Art and Design Full time

    About the RoleWe are seeking a skilled Maintenance Mechanic to join our team at Otis. As a Maintenance Mechanic, you will be responsible for ensuring the safety and efficiency of our elevator and escalator systems.Key ResponsibilitiesCarry out routine maintenance and repairs on elevator and escalator systemsRespond to breakdowns and perform emergency...

  • Experienced Network Escalation Specialist

    2 weeks ago

    Hyderabad, Telangana, India ECI Full time

    Elevate your career with ECI, a global leader in managed services, cybersecurity, and business transformation.As a Senior Network Escalation Engineer, you will be part of our Managed Services team, providing cutting-edge monitoring, operations, and support services to clients across the globe.Key Responsibilities:Deliver exceptional customer support,...

  • Readiness Specialist

    4 weeks ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Role: Readiness SpecialistA Readiness Specialist's role is to be the day-to-day point of contact for all Google Ads campaigns. This position requires excellent customer service skills and the ability to manage multiple clients in a fast-paced environment. The specialist works closely with Sales, Advertisers, Creative Agencies, Media Agencies, Tracking...

  • Customer Support Shift Lead

    4 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleAs a Customer Support Shift Lead, you will play a critical role in resolving escalated cases that were not resolved on the first line. You will investigate accounts, utilize our back office tools, and collaborate with other departments to ensure customer queries and complaints are resolved to the mutual satisfaction of both the customer and the...

  • Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Tide Full time

    About the Role:elevate your customer service skills in a fast-paced environment where no two days are the same. As a Financial Crime Escalations Support Specialist, you will be the first point of contact for customers reporting financial crimes, providing empathy and expertise to resolve complex issues efficiently.About the Team:Our team is passionate about...

  • BI Publisher Specialist

    3 weeks ago

    Hyderabad, Telangana, India Enormous IT Full time

    Job Title: BI Publisher SpecialistAbout the Role: We are seeking a highly skilled BI Publisher Specialist to join our team at Enormous IT.Key Responsibilities:Design and develop reports using BI Publisher.Integrate BI Publisher with Data Warehouse.Develop strong experience in Data Warehouse and OAC.Ensure reports are delivered on time and meet client...

  • Database Specialist

    2 weeks ago

    Hyderabad, Telangana, India AUGUS IT SOLUTIONS Full time

    Database Specialist Job DescriptionAbout the JobWe are seeking a skilled Database Specialist to join our team at AUGUS IT SOLUTIONS. As a Database Specialist, you will be responsible for the design, implementation, and maintenance of our databases.Key ResponsibilitiesProvision and manage MySQL instances in both clustered and non-clustered...

  • Education Support Specialist

    4 days ago

    Hyderabad, Telangana, India Sumedha IT Full time

    Job OverviewWe are seeking an experienced and detail-oriented individual to fill the role of Education Support Specialist at Sumedha IT.Salary & BenefitsThe estimated salary for this position is $55,000 - $65,000 per annum. We offer a comprehensive benefits package including group health insurance.ResponsibilitiesThis is a dynamic role that requires...

  • Technical Incident Resolution Specialist

    6 days ago

    Hyderabad, Telangana, India Skillsoft Full time

    OverviewSkillsoft is seeking a Technical Incident Resolution Specialist to join our growing team.This role will focus on managing and resolving escalated IT issues, ensuring minimal disruption to business operations. Responsibilities include overseeing critical incident management, problem management, operations escalations, and SLA breaches. The Technical...

  • Customer Support Shift Lead

    4 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About This RoleAs a Customer Support Shift Lead, you will be responsible for resolving escalated cases that were not resolved on the first line. This involves investigating accounts, utilizing back office tools, and seeking assistance from third parties to provide customers with efficient resolutions that meet business needs and customer satisfaction.Key...

  • Service Desk Specialist

    4 weeks ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Title: Service Desk SpecialistJob Summary:We are seeking a highly skilled Service Desk Specialist to join our team at People First Consultants. As a Service Desk Specialist, you will be responsible for providing exceptional support to our sellers, empowering them to succeed in their roles.Key Responsibilities:Provide timely and effective solutions to...

  • Fresher - Transcription Specialist

    3 weeks ago

    Hyderabad, Telangana, India TransDyne IT Services Full time

    About Transcription ServicesTransDyne IT Services is a leading provider of transcription services in the healthcare industry. We are currently seeking highly skilled and motivated individuals to join our team as Transcription Specialists.As a Transcription Specialist, you will be responsible for transcribing patient records based on dictations received from...

  • Quality Assurance Specialist

    4 weeks ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    Job SummaryThe Quality Assurance Specialist will be responsible for performing quality assurance tasks for the entire team in India and sharing reports with the India and US teams.Key ResponsibilitiesThe Quality Assurance Specialist will be responsible for the following:Perform daily audits on tasks completed by the team.Prepare root cause analysis and share...