Global Technical Support Specialist

6 days ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Engineer Position

Job Overview:

We are seeking a highly skilled Customer Support Engineer to provide critical support services to our global customer base.

  • This role requires strong communication skills, excellent spoken and written English language proficiency, and the ability to effectively interact with customers to gather information quickly.
  • The ideal candidate will have sufficient technical aptitude to develop an understanding of Azure platform architecture.
  • You will be responsible for troubleshooting online account/login issues, demonstrating exploratory learning skills, and working effectively in a team environment.

Key Responsibilities:

  1. Gather customer information efficiently.
  2. Explain customer responsibilities in resolving issues.
  3. Communicate next steps and status.
  4. Inspire confidence in customers.
  5. Troubleshoot technical issues related to commerce platforms and online services.
  6. Cross-team collaboration to resolve complex issues.
  7. Develop an understanding of Azure platform architecture.
  8. Enhance knowledge through exploration of new technologies.

Required Skills and Qualifications:

  • Strong communication skills.
  • Excellent spoken and written English language proficiency.
  • Demonstrable troubleshooting skills.
  • Technical understanding of commerce platform concepts and procedures.
  • Sufficient technical aptitude to develop an understanding of Azure platform architecture.
  • Exploratory learning skills.

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