Technical Support Operations Specialist

2 days ago

Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description:

This role offers a unique opportunity to bridge the gap between technical knowledge and business operations. As a specialist in customer support, you will play a critical part in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with clients.

Key Responsibilities:
  • Resolve customer inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure seamless client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships through clear communication, timely issue resolution, and continuous improvement.
Required Skills and Qualifications:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

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