Cloud Computing Technical Support Specialist
10 hours ago
VergeCloud is a pioneering cloud and edge computing company that empowers businesses to thrive in today's digital landscape. Our cutting-edge solutions provide real-time visibility, analytics, and AI-driven operations across various industries.
Position Overview:
We are seeking an experienced Cloud Computing Technical Support Specialist to join our dynamic team. This role requires a strong technical background, exceptional problem-solving skills, and the ability to collaborate with various departments to resolve intricate technical challenges.
Key Responsibilities:
● Advanced Technical Support:
○ Serve as an escalation point for Tier 1 Support, handling complex and high-impact customer issues.
○ Utilize deep technical knowledge of VergeCloud's product portfolio to troubleshoot and resolve medium to high complexity issues.
● Customer Interaction:
○ Respond to customer inquiries promptly, ensuring resolution within established SLAs.
○ Communicate effectively with customers, translating complex technical concepts into clear, understandable language.
● Collaboration & Partnerships:
○ Work closely with Engineering and Product teams to reproduce bugs, develop test environments, and implement solutions.
○ Develop partnerships with internal teams to enhance product functionality and support capabilities.
● Process Improvement:
○ Provide direct feedback to Support Management for product and process improvements.
○ Contribute to the development and enhancement of support processes, ensuring efficiency and effectiveness.
● Knowledge Management:
○ Create and maintain detailed documentation, including knowledge base articles and best practices.
○ Share insights and trends from customer interactions to inform product development and training initiatives.
● Team Leadership:
○ Mentor and support Tier 1 Support Specialists, fostering a culture of continuous learning and excellence.
○ Champion VergeCloud's cultural principles, promoting customer success, long-term thinking, growth mindset, inclusivity, and teamwork.
Requirements:
● Educational Background:
Bachelor's Degree in Computer Science, Engineering (Computer), or a related field.
● Experience:
3-5 years of experience in technical support roles, preferably within the CDN, cloud security, or edge computing sectors.
● Technical Skills:
○ Strong technical expertise in networking, cloud technologies, SaaS systems, and software troubleshooting.
○ Comfortable interfacing with engineers and translating complex technical concepts for diverse audiences.
● Soft Skills:
○ Excellent customer service and interpersonal skills with the ability to influence and collaborate across the organization.
○ Exceptional written and verbal communication skills, capable of bridging the gap between technical and non-technical stakeholders.
○ Strong problem-solving abilities with a bias for action and a commitment to high standards.
● Other:
○ Ability to thrive in a hyper-growth environment with shifting priorities.
○ Willingness to work flexible hours, including nights and weekends as needed.
Why Join Us?
● Competitive salary: $120,000 - $180,000 per year, depending on experience.
● Be part of a high-growth company defining the future of cloud and edge computing.
● Work in a dynamic, collaborative environment where your technical expertise directly influences business success.
● Comprehensive benefits package, including Industry Best EAP and Medical Insurance.
● Opportunities for professional growth and advancement within VergeCloud.
-
Cloud First Computing, LLC | Technical Lead
13 hours ago
india Cloud First Computing, LLC Full timeTechnical LeadWe are currently seeking a Technical Lead. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth.Role: Technical LeadRole Description: The Technical Lead to guide and oversee the development of modern web and mobile applications. The ideal candidate will have deep expertise in...
-
Technical Support Specialist
2 days ago
India Luxoft Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Application Support Engineering team in Sydney. This is an exciting opportunity to work with modern, cloud-based technologies and streamline critical business processes.
-
Full Stack Technical Lead
10 hours ago
India Cloud First Computing, LLC Full timeJob DescriptionWe are seeking a highly skilled Full Stack Technical Lead to join our team at Cloud First Computing, LLC. This is an exciting opportunity for a technical professional with expertise in software development and leadership to drive innovation and growth within our organization.This role involves managing technical delivery, ensuring best...
-
Cloud Telephony Technical Support Specialist
2 days ago
India Sarv Full timeJob Title:Cloud Telephony Technical Support Specialist - IndiaAbout the Role:We are seeking a motivated and customer-focused Cloud Telephony Technical Support Executive to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support related to cloud telephony systems, ensuring seamless...
-
Dynatrace Technical Support Specialist
2 days ago
India Gemini Solutions Pvt Ltd Full timeJob OverviewGemini Solutions Pvt Ltd is a leading provider of innovative technology solutions. We are currently seeking an experienced Dynatrace Technical Support Specialist to join our team.About the RoleThis is a unique opportunity to work with a cutting-edge monitoring and performance management platform. As a Dynatrace Technical Support Specialist, you...
-
Technical Support Specialist
10 hours ago
India Lotus Interworks Full timePosition: Technical Support SpecialistLocation: Remote, Flexible ScheduleJob Overview:We are seeking a skilled and detail-oriented Technical Support Specialist to join our dynamic IT support team at Lotus Interworks. As a key member of our technical team, you will be responsible for providing high-quality technical support to our clients, troubleshooting...
-
Technical Support Specialist
5 days ago
India Tata Consultancy Services Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services.This is a fantastic opportunity for you to leverage your technical expertise and excellent communication skills to provide top-notch support to our clients.The ideal candidate will have a strong background in computer systems, hardware, or software,...
-
Technical Support Specialist
2 weeks ago
India Entrar Full timeJob Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and...
-
Senior Technical Support Specialist
1 day ago
India OpenText Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
AWS Azure Cloud Engineer
10 hours ago
India VSquare Systems Pvt. Ltd. Full timeWe are seeking a highly skilled AWS Azure Cloud Engineer - Expert Support Specialist to join our team at VSquare Systems Pvt. Ltd.About the Role:This is a challenging and rewarding role that requires a deep understanding of cloud computing, particularly AWS and Azure platforms. As an AWS Azure Cloud Engineer - Expert Support Specialist, you will be...
-
India Relay Human Cloud India Full timeAbout Relay Human Cloud India: We are a dynamic and collaborative company that helps top US-based companies expand their teams internationally. Our operations span the US, India, Honduras, and Mexico, with plans to expand into additional countries soon.Our core focus is on enabling companies to connect with the best international talent across various areas,...
-
Technical Support Specialist
2 days ago
India Wipro Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Wipro. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to end-users.
-
Technical Support Specialist
3 weeks ago
India OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...
-
Cloud Infrastructure Specialist
10 hours ago
India Information Technology Company Full timeJob DescriptionWe are seeking a highly skilled Cloud Infrastructure Specialist to join our Information Technology Company in Hyderabad/Mumbai/Remote. The ideal candidate will have a strong background in Oracle Cloud Infrastructure and technology, with at least 6 years of relevant experience, preferably OCI certified.The Senior OCI Analyst will support...
-
Cloud Support Specialist
10 hours ago
India OVHcloud Full timeOVHcloud is a leading cloud infrastructure provider seeking a highly skilled Cloud Support Consultant to join our team in the United States.Job OverviewThis role is responsible for delivering exceptional technical support to customers, ensuring timely resolution of issues and maintaining a high level of proficiency in OVHcloud services and technologies.Key...
-
Cloud Wizard | Field Sales Specialist
2 days ago
india Cloud Wizard Full timeWe're Hiring! Field Sales Specialist with Cloud Consulting ExperienceAre you a seasoned sales professional with a background in field sales and consulting services? Do you excel at building relationships and driving results in the cloud ecosystem? Join CloudWizardConsulting.com and help us shape the future of cloud training and consulting!Position: Field...
-
Technical Support Specialist
1 week ago
India DigitalTek Solutions Full timeAbout DigitalTek SolutionsWe are a trusted provider of managed services staffing, staff augmentation, and IT consulting. With over a decade of expertise, we deliver tailored solutions to Fortune 1000 companies across North America.Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and...
-
Cloud Identity Support Specialist
10 hours ago
India Swift Strategic Solutions Inc Full timeJob OverviewWe are seeking a highly skilled Cloud Identity Support Specialist to join our team at Swift Strategic Solutions Inc.This role is ideal for individuals with 3-6 years of experience in Azure AD support and a strong understanding of identity access management, MFA, and conditional access policies.
-
Cloud Infrastructure Specialist
4 weeks ago
India CareerXperts Consulting Full timeAt CareerXperts Consulting, we are seeking an experienced Cloud Infrastructure Specialist to join our team and provide expert support for our cloud-based infrastructure. With a strong background in cloud technologies, troubleshooting, and customer service, this individual will be responsible for diagnosing and resolving technical issues, assisting with cloud...
-
Cloud Wizard | Field Sales Specialist
2 days ago
india Cloud Wizard Full timeWe're Hiring! Field Sales Specialist with Cloud Consulting Experience Are you a seasoned sales professional with a background in field sales and consulting services? Do you excel at building relationships and driving results in the cloud ecosystem? Join CloudWizardConsulting.com and help us shape the future of cloud training and consulting! Position: ...