AWS Azure Cloud Engineer

4 hours ago

India VSquare Systems Pvt. Ltd. Full time

We are seeking a highly skilled AWS Azure Cloud Engineer - Expert Support Specialist to join our team at VSquare Systems Pvt. Ltd.

About the Role:

This is a challenging and rewarding role that requires a deep understanding of cloud computing, particularly AWS and Azure platforms. As an AWS Azure Cloud Engineer - Expert Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their seamless experience with our cloud-based services.

Your primary goal will be to deliver prompt and effective technical support, troubleshooting complex issues, and escalating critical problems to higher-level teams when necessary. You will work closely with cross-functional teams to resolve intricate issues, leveraging your expertise in Azure cloud services and products.

Key Responsibilities:
  • Customer Support: Deliver exceptional customer service, responding promptly to queries, and resolving issues efficiently.
  • Issue Resolution: Independently diagnose and resolve Level 1 support issues, escalating complex problems as needed.
  • Documentation: Maintain accurate records of customer interactions and contribute to the development of knowledge base articles and documentation.
  • Azure and Linux Expertise: Demonstrate in-depth knowledge of the Azure platform, its services, and Linux operating systems.
  • System Monitoring: Implement and maintain system monitoring tools, responding to alerts and taking appropriate actions.
  • Enterprise Support Experience: Leverage previous experience in enterprise support to address complex customer needs.
Qualifications:
  • Strong expertise in Azure cloud services and products.
  • Proficiency in Linux operating systems.
  • Experience with system monitoring tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
Working Conditions:

This role requires working in rotational shifts, including night shifts, occasional off-hours, and weekend work. Be prepared for occasional onsite travel to Singapore may be required.

Compensation:

The estimated salary for this role is ₹12,00,000 per annum, commensurate with experience and qualifications.

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