Cloud Support Specialist

21 hours ago


India OVHcloud Full time

OVHcloud is a leading cloud infrastructure provider seeking a highly skilled Cloud Support Consultant to join our team in the United States.

Job Overview

This role is responsible for delivering exceptional technical support to customers, ensuring timely resolution of issues and maintaining a high level of proficiency in OVHcloud services and technologies.

Key Responsibilities
  • Manage and resolve customer issues related to OVHcloud US services
  • Maintain expertise in OVHcloud, virtualization, network, Linux, Windows, disaster recovery, and hyper-converged technologies
  • Collaborate with internal teams to ensure effective ticket management and escalation
  • Develop creative solutions to help customers implement successful outcomes
  • Communicate effectively with customers to verify solution success
  • Represent OVHcloud professionally at all times
Requirements
  • Bachelor's degree in Computer Science or equivalent experience
  • Cloud certifications (VMware, MCSE, MCDBA) and/or UNIX/LINUX certifications are advantageous
  • 1-3 years of administration and support experience with Windows server operating systems and large environments
  • 1-3 years of administration and support experience with UNIX systems (CentOS, Red Hat, Ubuntu) preferred
  • Familiarity with OVHcloud services, VMware vSphere, ESXi, and other open-source platforms and products
  • Strong virtual networking skills with NSX and related products preferred
  • Programming/DevOps experience is an asset
  • Excellent communication, interpersonal, and customer service skills are essential
  • Able to work in shifts, including night shifts
Compensation

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.

Benefits

Our comprehensive benefits package includes health insurance, retirement plan, paid time off, and professional development opportunities.



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