Operations Director

7 days ago

Panjim, Goa, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

Ambitious Operations Leader

We are seeking a highly skilled and experienced professional to lead our operations team in Panaji, India. The successful candidate will be responsible for ensuring timely pickup of Surface and Apex shipments from customers and connecting them onto the network as per set cut-offs.

Key Responsibilities:

  • Supervise daily outbound activities for Apex/Surface operations at the PUD/Distribution Center to ensure timely and accurate pickups from customers.
  • Ensure adherence to operational workflows and standard operating procedures (SOPs) at the PUD/DC for all Pick-up related activities.
  • Conduct daily staff briefings, including communication regarding any operational changes, route changes, heavy loads, etc.
  • Distribute pickups among the team and ensure timely pickups from regular customers as per agreed cut-off times.
  • Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephone & overall monitoring of staff-wise productivity.
  • Ensure timely pickups from call center customers (cash customers) and receipt of shipments from channel partners including RSPs, ESAs, and Consolidators.
  • Ensure collection of appropriate documents from customers for regulatory purposes (octroi, sales tax, etc.) along with the picked-up shipments.
  • Ensure correctness of cash sale bookings in terms of pick-up address, pickup times, etc. Report pickup exceptions to Customer Service/Sales as feedback.
  • Ensure timely and correct data capture for all pickups.
  • Ensure timely deposit of the cash sales amount and octroi collected to accounts.
  • Coordinate with Fleet Team at the PUD/DC to ensure availability of sufficient vehicles for Pick-ups.
  • Supervise the vehicle placement at bays and monitor the carting/loading process.
  • Supervise and ensure accurate tally processes for pick-up shipments.
  • Ensure timely connection of outbound loads onto hubs/warehouse to enable delivery commitments.
  • Ensure timely and accurate documentation for all outbound loads prior to the scheduled network connections.
  • Ensure safe handling of all shipments at the PUD/DC, security exceptions in the service center along with the security team.
  • Monitor performance of Pick-up Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally.
  • Provide direction, guidance, and support to employees to help them discharge their duties effectively.
  • Ensure capability building for the team.

Eligibility Criteria:

  • Not in active PIP or under disciplinary action.
  • Minimum educational qualification: graduation in any stream.

Key Result Areas and Key Performance Indicators:

  • Drive service quality and excellence in the PUD/DC in terms of pick-ups.
  • Ensure accuracy in data capture.
  • Achievement of target NPS Scores for the PUD/DC.
  • Adherence to SOPs as observed in audit.
  • Drive Operations Process Efficiency and capability.
  • Ensure Performance Driven Culture.

About DHL-Aero-Expresso:

We are a leading logistics company providing efficient and reliable transportation services across the globe. Our mission is to deliver exceptional customer experience while maintaining the highest standards of safety and sustainability.

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