Senior Technical Support Specialist

2 weeks ago


Ahmedabad, Gujarat, India beBeeExpertise Full time US$ 1,20,000 - US$ 1,40,000

Technical Support Engineer Job Description:

Job Description:

As a Technical Support Engineer, you will be responsible for resolving complex technical issues and providing exceptional customer support. You will work closely with cross-functional teams to ensure timely issue resolution and maintain high-quality service delivery.

  • Process and resolve production incidents and user queries in a timely and professional manner.
  • Perform root cause analysis using UI behavior, specification documents, and database data analysis.
Required Skills and Qualifications:
  • 4+ years of experience in IT systems and technical support.
  • Proficiency in advanced SQL data analysis and scripting.
  • Experience with shell, Git, Splunk, New Relic, and Excel.
  • Knowledge of Pega, Kubernetes, Docker, and ITIL is a plus.
  • Familiarity with Oracle, Java, dBusJMS, JMS, REST API, and XML is desirable.

Work closely with our development team to resolve complex technical issues and improve overall service quality.



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