Technical Support Specialist

1 day ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team.

The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to work in a fast-paced environment.

This is an exciting opportunity for someone who enjoys problem-solving and working with customers to resolve technical issues.

Key Responsibilities:

  • Provide top-notch technical support to customers via phone, email, or chat.
  • Troubleshoot complex technical issues using various tools and resources.
  • Document all interactions and resolutions in a clear and concise manner.
  • Collaborate with internal teams to ensure seamless issue resolution.
  • Stay up-to-date with industry trends and developments to continually improve technical knowledge and skills.

Requirements:

  • Bachelor's degree in Computer Science, Electronics, or related field.
  • 2-5 years of experience in a similar role, preferably in a fast-paced customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficient in US accent and English language, both verbal and written.
  • Must have a growth mindset and be eager to learn and adapt quickly.

Preferred Qualifications:

  • Experience with ticketing platforms and knowledge bases.
  • Understanding of various support tools and technologies.
  • Ability to work in a 24/7 rotational shift environment, primarily in the US time zone.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.

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