
Technical Customer Support Specialist
2 weeks ago
Job Title: Technical Customer Support Specialist
Are you a motivated and detail-oriented professional with a passion for delivering exceptional customer support?
We are seeking a highly skilled and organized Technical Customer Support Lead to join our team. As a Technical Customer Support Lead, you will be responsible for managing multiple priorities in a fast-paced dynamic environment, identifying trends and resolving complex issues.
Key Responsibilities:
- Providing timely and effective technical support to customers via phone, email, and chat.
- Resolving complex technical issues by analyzing data sets, identifying root causes, and implementing logical solutions.
- Collaborating with cross-functional teams to improve customer support processes and outcomes.
Requirements:
- 5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles.
- Intermediate understanding of technical systems, APIs, and SQL.
- Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
- Detail-oriented with a commitment to accuracy, quality, and data security.
What We Offer:
- A competitive salary package.
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
If you are a results-driven and customer-focused professional looking for a new challenge, please submit your updated CV for consideration.
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