Technical Support Specialist

5 hours ago

Ahmedabad, Gujarat, India beBeeHelp Full time ₹ 90,00,000 - ₹ 1,20,00,000

Role: IT Help Desk Specialist

We are seeking a seasoned professional to provide second-level technical support for Windows and Mac platforms across multiple clients.

Key Responsibilities:

  • Assist with troubleshooting and resolving complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to efficiently resolve issues in a timely manner.

The ideal candidate will have strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.

A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices. Knowledge of Azure, AWS, and cloud infrastructure is highly desirable.

Responsibilities include providing technical support via phone, email, and remote access tools. The selected candidate will be responsible for escalating complex issues to senior technicians and collaborating with internal teams to resolve client problems.

Our organization is committed to delivering exceptional customer service and ensuring that our clients receive the highest level of technical support. We are looking for a talented professional who can join our dynamic team and contribute to our mission of providing world-class technical support.

This role offers an excellent opportunity for career growth and development, with opportunities for advancement and professional certification. If you are a motivated and experienced IT professional looking for a new challenge, please consider applying for this exciting position.

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