Achieve Customer Loyalty as a Retention Expert

1 week ago

Ahmedabad, Gujarat, India beBeeRetention Full time ₹ 60,00,000 - ₹ 1,00,00,000
Customer Retention Manager

We are seeking a skilled and passionate Customer Retention Manager to strengthen our relationships with loyal customers. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels.

Key Responsibilities:
  • Design and Execute Customer Retention Journeys: Onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Increase Repeat Purchase Rate, AOV, and CLV: Targeted CRM strategies for growth.
  • Segment Customers Using RFM and Behavioral Cohorts
Campaign & Channel Management
  • Own CRM Campaigns Across Email, SMS, WhatsApp, and Push Notifications: Sharp personalization.
  • Collaborate with Performance Marketing and Creative Teams
  • Ensure Consistent Brand Voice, Empathy, and Care in All CRM Communications
Loyalty & Retention Programs
  • Strengthen Loyalty Program: Driving Sign-ups, Redemptions, and Customer Delight
  • Develop VIP and Subscriber Programs
  • Partner with CX Teams for Issue Resolution and Retention Opportunities
Data, Analytics & Reporting
  • Track Key Retention Metrics: Repeat Rate, Churn %, LTV, CAC:CLV Ratio, ROAS on Retention
  • Run A/B Tests for Optimal Messaging, Cadence, and Offers
  • Build Weekly Dashboards and Insights for Leadership
Tools & Technology
  • Manage CRM/Automation Tools Like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM Integrations
  • Drive Data Hygiene, Personalization Logic, and Automation Workflows
  • Explore AI-Driven Segmentation and Predictive Churn Tools

If you have experience in customer retention, CRM, and marketing automation, we encourage you to apply.

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