Customer Relationship Management Strategist
1 day ago
This role requires a professional to develop and implement customer relationship strategies that foster loyalty and retention.
Responsibilities include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.
- Map and own the repeat customer journey.
- Nudge and retain existing customers.
- Build sustainable revenue streams from loyalty and retention.
A strong analytical mindset, excellent communication skills, experience in sales and market segmentation are essential for this role. Familiarity with CRM platforms such as WebEngage and MoEngage is desirable.
A Bachelor's degree in Business Administration, Marketing, or a related field is required.
Key Requirements:
- Strong analytical skills.
- Excellent communication skills.
- Experience in sales and market segmentation.
- Familiarity with CRM platforms.
- Bachelor's degree in Business Administration or Marketing.
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