Cloud Hosted Application Incident Resolution Specialist

1 week ago

Anantapur, Andhra Pradesh, India beBeeIncidentManager Full time ₹ 15,00,000 - ₹ 25,00,000
Incident Manager Job Description

We are seeking an experienced Incident Manager to join our team. As an Incident Manager, you will be responsible for coordinating the response to IT incidents, ensuring timely resolution and minimizing business impact.

  • Investigate production issues raised by customers, Support and Engineering teams.
  • Work as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive the implementation of learnings.
  • Create and track progress of problem tickets in Jira.
  • Create incident analysis reports with the support of Engineering teams.
  • Perform log file analysis with Datadog.
  • Debugging of basic REST API calls for investigations.
  • Execute SQL database queries to provide more information for investigations.
  • Create and update knowledge base articles in Confluence.
  • Participate in security audits and preparing supporting evidence.
Required Skills:
  • At least 8 years of experience in IT (SRE, sysadmin, developer, QA, technical support or similar).
  • University degree in a relevant field.
  • Strong analytical, problem-solving and collaboration skills.
  • Basic understanding of systems architecture of cloud hosted applications.
  • Data analysis skills - creating and interpreting dashboards to distinguish between real issues and false positives.
  • Project management and documentation skills such as Jira and Confluence.
  • Excellent written and verbal communication skills in English.
  • Knowledge of cloud infrastructure components.
  • Experience with REST APIs and tools e.g. Postman.
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog.
  • Experience with SQL, Linux & Network environments.
  • Willingness to learn new technical skills.

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