Major Incident Resolution Specialist

4 days ago

Anantapur, Andhra Pradesh, India beBeeIncident Full time ₹ 1,61,90,000 - ₹ 2,19,50,000

Key Job Responsibilities:• Analyze and facilitate swift response to incidents affecting groups of end users, minimizing business impact.• Advise on moderately complex to complex incidents, including significant events and management communications.• Engage IT groups and/or Business partners to drive service restoration.Required Skills and Qualifications:• Immediate Response: Strong analytical skills to quickly assess and respond to incidents.• Expert Guidance: Ability to advise on moderately complex to complex incidents.• Cross-Functional Collaboration: Strong communication and interpersonal skills to collaborate with IT groups and/or Business partners.• Documentation and Communication: Excellent documentation and communication skills to create incident details and communicate status.• Leadership and Coaching: Strong leadership and coaching skills to provide direction and coaching to technical support employees.• Team Leadership: Experience working with cross-functional teams and leading matrixed groups.• Interpersonal Skills: Strong interpersonal skills, including collaboration, negotiation, and effective communication at all audience levels.• Leadership Presence: Demonstrated leadership with organizational presence, authority, and responsibility to prioritize, track, and drive execution in stressful situations.• Infrastructure Knowledge: Working knowledge of infrastructure components and interrelationships associated with WAN, network access, authentication, email, and collaboration products/SaaS solutions.Benefits:This role offers the opportunity to work with a dynamic team and contribute to the success of our organization.Others:We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers.

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