Enterprise Microsoft Office Technical Support Specialist

2 days ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 18,00,000 - ₹ 20,00,000

We are seeking a skilled Microsoft Office Support Specialist to join our team.

Job Summary

The ideal candidate will possess excellent technical expertise and communication skills to provide top-notch support for Microsoft 365 product applications.

Key Responsibilities
  • Deliver Level 2 application support and incident management services.
  • Collaborate closely with Level 1/1.5 support teams to ensure seamless issue resolution.
  • Elevate complex issues to Level 3 engineers or vendors as needed.
Technical Requirements
  • Demonstrate in-depth knowledge of Office applications, including troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip.
  • Proven experience with enterprise Windows, Mac, and iOS environments.
  • Excellent problem-solving skills, with the ability to troubleshoot and resolve issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins.
Qualifications
  • Bachelor's / Master's degree in computer science engineering/technology.
  • Relevant technical certifications are an added advantage.
Preferred Qualifications/ Skills
  • Flexibility to work varying hours is required.
  • A strong background in troubleshooting on enterprise platforms is essential.
  • Expertise in supporting Outlook and native email clients is highly desirable.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions are beneficial.
  • Proficiency in ITIL and Major Incident Management is preferred.

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