Technical Support Specialist

1 day ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide first- and second-level support, primarily to our global employees across many different sites.

Job Responsibilities

  • Troubleshoot and resolve technical issues: Ensure timely operational and technical support for personal computers and troubleshoot all domestic computer hardware and software issues.
  • Document and maintain knowledge base: Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages. Maintain an accurate inventory of clients' assets and create and maintain our knowledge base to support our users.
  • Manage deployments: Manage deployment and rollout of software and hardware. Collaborate with our Cybersecurity team to ensure all our network assets are secured.
  • Provide excellent customer service: Respond to all voice mail and email daily. Develop working knowledge of all desktop applications, and OS software supported by Desktop Services.

Required Skills and Qualifications

  • Education: Internship / Apprenticeship's degree in Computer Science or related field.
  • Experience: 2+ Years experience in Desktop and/or Helpdesk support.
  • Skills: Prior work-related experience with current standard desktop software (Microsoft Office, Windows). Proficient knowledge of Microsoft office, knowledge of SAP is an asset.

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