Technical Specialist

2 days ago

Anantapur, Andhra Pradesh, India beBeeSupport Full time ₹ 12,00,000 - ₹ 14,50,000
Job Description

We are seeking a skilled technical professional to manage helpdesk tickets for our customers.

The ideal candidate will have in-depth knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.

They will be responsible for analyzing and interpreting data captures and trace logs to resolve customer issues in production environments.

The role involves working with network capture and analysis tools like Fiddler and Developer tools (Browser), owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer.

Required Skills and Qualifications
  • Proven experience as a Support Engineer or similar role
  • Strong problem-solving, debugging and troubleshooting skills
  • Good to have knowledge on Education tenant apps such as assignments, class notebooks and School data sync
  • Experience with ICM and Service Incident is preferred
  • Excellent communication and customer service abilities
  • Familiarity with helpdesk ticketing systems and escalation procedures
  • Experience with tools like Log Reader, Fiddler and Browser Dev tools
  • Experience with extracting logs for Debugging (Desktop Logs, Network Logs, Web Logs)
  • Experience with HTTP and HTTPS Request Code
  • Experience with API requests and responses (Graph API is desirable)

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